Added Value Services

Remote Support Services to ease your day to day operations.

Our support team provides a large range of installation, support and maintenance tasks in order to help your technical staff and to improve your operational activities. All this in the respect of the strictest Green IT guidelines. Read more about how EDH fits within Luxembourg's Green IT initiatives.

Basic maintenance - routine activities including:

  • 24/7 monitoring of critical equipment and applications,
  • Pushing a button/switching a toggle,
  • Power cycling (turning on and off) equipment,
  • Re-setting or re-booting equipment,
  • Securing cabling to connections,
  • Replacement and securing of data media (Tapes, CD's, etc),
  • Observing, describing or reporting on indicator lights or display information on machines or consoles,
  • Modifying basic cable layout, labeling or re-labeling equipment,
  • Checking alarms for faults,
  • Change Services for IT Equipment and Network components.

Advanced Maintenance - more sophisticated maintenance including:

  • Troubleshooting - diagnostic assistance and running diagnostics equipment
  • Installing or uninstalling software
  • Hardware enhancements
  • Handling fault notifications and rectifying circuit failures

 Value added services

EDH provides high quality "Hands & Eyes" services.
A local team of highly skilled people are available to help our Customers in their day to day operations.